FAQ - Frequently Asked Questions

Do the prices shown include VAT?
No, all product prices are listed excluding VAT.

 

Is shipping really that cheap?
Yes! We cover 30% of the shipping costs. You only pay 70% of the standard market rate and, if applicable, the customs duty. The rest is on us.

 

How can I pay for my order? What payment options are available?
If you choose delivery to your shop, warehouse, or home, select “Bank transfer / Bank deposit” at checkout. After placing your order, our team will contact you with payment details.

If you prefer to pick up your order in person, you can pay at our Hungarian warehouse in Pomáz (ICO út 4.) with cash or card.

You can also choose to prepay by bank transfer and then pick up your goods yourself.

 

From which countries can I place an order?
You can place an order from any country within the geographical EU. If you encounter any issues during checkout, please contact us at b2b@fashionstock.hu and we’ll help you out.

 

How long does it take to process and ship my order?
We process orders quickly - within 1–2 business days. Our warehouse holds over 1 million clothing items, and we carefully double-check each order. Once your package is picked up by GLS / DPD / DHL, you’ll receive tracking information and an estimated delivery date.

 

Are the clothes original?
Yes, absolutely. All garments are 100% authentic. Each item comes with a label that includes a unique EAN code, QR code, or article number. Many of them are still packed in their original factory polybags.

 

Why are the prices so low compared to other retailers?
We buy directly from brands and in large volumes, which allows us to get the lowest prices on the market. That’s how we can offer you guaranteed best prices!

 

Can I visit and check the goods in person?
Yes, we welcome your visit! If you’re planning to open a shop or want to restock for the upcoming season, we recommend coming to see our products, meet our team, and learn more about how we work.

 

Our address:
Fashion Stock Hungary Warehouse
ICO út 4.
2013 Pomáz, Hungary

Opening hours:
Monday–Friday: 9:00–17:00
Saturday: 9:00–14:00
Sunday: Closed (Online orders still available)

 

Still have questions?
Reach out to us at b2b@fashionstock.hu - we’re happy to help!