Terms of service

GENERAL CONTRACTUAL CONDITIONS


The present General Terms and Conditions (hereinafter referred to as "GTC") set out the rights and obligations of the Customer (hereinafter referred to as "Customer") using the e-commerce services provided by Vato-Trade Bt. (registered office: 2013 Pomáz, Ico út 4., tax number: 29132414-2-13, company registration number: 13 06 058097, registered at the Court of the Budapest District Court, contact: sales@fashionstock.hu, hereinafter referred to as "Service Provider") (Service Provider and Customer hereinafter referred to collectively as "Parties").

1. General information, formation of the contract between the Parties

1.1.
The present GTC shall apply to all e-commerce services provided in the territory of Hungary through the electronic shop (hereinafter referred to as "fashionstockb2b.hu online shop") located on the website www.fashionstockb2b.hu (hereinafter referred to as "Websites"). Furthermore, these GTC shall apply to all commercial transactions between the Parties as defined in this Agreement. Purchases made through the fashionstockb2b.hu online store are governed by Act CVIII of 2001 on certain issues of electronic commerce services and information society services ("Act on Electronic Commerce Services").

1.2.
Purchasing in the fashionstockb2b.hu online store is possible by placing an order electronically, as specified in these GTC.

1.3.
Anyone is entitled to use the services of the fashionstockb2b.hu online shop, provided that he/she registers validly and successfully on the Websites. By registering, the Customer acknowledges that he/she is bound by the terms and conditions of these GTC.

1.4.
The placing of an order does not constitute a contract, it may be modified or cancelled up to the time of execution, by telephone or by e-mail using the contact details set out in section 1.8. The right of modification and cancellation may not be abused.

1.5
The Service Provider is also entitled to cancel with immediate effect the registration of Customers who have refused at least once to accept the parcels ordered and delivered.

1.6.
The Service Provider reserves the right to refuse re-registration under the business name of Customers cancelled in accordance with 1.5, or to cancel with immediate effect any registration already made without prior notice.

1.7.
The contract between the Parties is concluded upon confirmation by the Service Provider. The Service Provider shall not be liable for the performance of the confirmed order, if the goods are not available in the meantime, the Service Provider shall be entitled to refuse the order.

1.8.
Customer Service:
Internet address: www.fashionstockb2b.hu
E-mail: sales@fashionstock.hu

1.9.
Details of the service provider hosting the Service Provider:
Name: Shopify Inc.
Ottawa, Ontario, Canada.

2. Registration

2.1. Registration is only for registered users.

2.2.
The Service Provider shall not be liable for any delivery delays or any other problems or errors resulting from incorrect and/or inaccurate data provided by the Customer. The Service Provider shall not be liable for any damages resulting from the Customer forgetting his password or from the password becoming available to unauthorized persons for any reason not attributable to the Service Provider. It is possible to change incorrectly recorded data after logging in, in the My Profile menu (https://fashionstockb2b.com/account). Data concerning an active order can be changed at the Customer Service central e-mail address (sales@fashionstock.hu).

3. Ordering

3.1.
The purchase price is always the amount indicated next to the selected product, excluding VAT. The purchase price of the products does not include the cost of delivery.

3.2.
The Service Provider reserves the right to change the prices of the products that can be ordered from the Websites, with the modification taking effect at the same time as the products are displayed on the Websites. The modification does not adversely affect the purchase price of the products already ordered.

3.3.
If the Service Provider, despite all due care and diligence, displays an incorrect price on the Webshop, in particular a price of "0" Ft or "1" Ft that is obviously incorrect, e.g. significantly different from the generally accepted or estimated price of the product, or a price of "0" Ft or "1" Ft due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.

3.4.
The Service Provider will only accept orders via its website from registered Customers and only if the Customer has fully completed all the details required for the order. The Service Provider shall not be liable for any delivery delays or other problems or errors caused by the Customer's incorrect and/or inaccurate order details.

3.5.
By clicking on the "Place Order" button, i.e. by placing an order, the Customer declares that he accepts and is bound by these General Terms and Conditions.

3.6.
By clicking on the "Place Order" button, i.e. by placing an order, the Customer acknowledges that he/she is thereby obliged to pay.

3.7.
The Service Provider is obliged to confirm the purchase to the Customer electronically (by e-mail) after receipt of the Customer's purchase offer (order). If this confirmation has not been received by the Customer within 48 hours of the offer being sent, the Service Provider's obligation to make an offer or any other obligation of the Customer shall automatically terminate without any further conditions. The contract concluded with the confirmation is not registered by the Service Provider and therefore the contract is not subsequently accessible.

4. Delivery and payment terms

4.1.
Payment methods:
The webshop currently offers safe and flexible payment methods: if you choose delivery to your shop, warehouse, or home, select “Bank transfer / Bank deposit” at checkout. After placing your order, our team will contact you with payment details.

If you prefer to pick up your order in person, you can pay at our Hungarian warehouse in Pomáz (ICO út 4.) with cash or card.

You can also choose to prepay by bank transfer and then pick up your goods yourself.

4.2.
Delivery methods:
The Service Provider's official delivery partners are GLS and DPD. In the case of larger orders, if the fees charged by the above-mentioned delivery partners would be unreasonably high and disproportionate, the Service Provider may use the services of domestic or foreign delivery companies, of which the Customer shall be informed and all relevant information shall be sent to him electronically.

4.3.
Delivery/shipping time:
Orders will be processed within 1-3 business days, the Customer will be sent an order confirmation and the package will be delivered to the shipping partner. Delivery time is 3-5 business days on average, which may be adjusted to 3-7 business days during holiday periods.

4.4.
Delivery charges:
Within the EU, the cost of delivery is the delivery charge + customs duty. For other destinations, the cost of delivery is subject to subsequent negotiation.

5. Right of withdrawal, how to withdraw

5.1. The right of withdrawal as defined in Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses is only available to consumers, not to businesses.
In the present case, withdrawal is possible "only" in the event of breach of contract or on the basis of a right of withdrawal previously agreed by the parties, and the rules of the Civil Code on withdrawal, termination or defective performance apply instead of the provisions of consumer protection legislation, according to which, if the breach of contract has resulted in the loss of the rightful claimant's interest in performance of the contract, he may withdraw from the contract or, if the situation existing before the conclusion of the contract cannot be restored in kind, he may terminate it, unless otherwise provided by law.
According to Section 8:1, point 3 of the Civil Code (Act V of 2013), a consumer is a natural person acting outside the scope of his/her profession, self-employment or business activity. This means that legal persons and companies do not have the right of withdrawal.

6. Return conditions

6.1 See point 5.1.

7. Warranty

7.1.
An implied warranty essentially means that, whatever the product is sold, the obligor (the seller of the product, the party providing the service) is liable for the defect of the product (more precisely, for the defects that existed in the product at the time of purchase due to defects already present in the product).
Pursuant to Section 6:159 (1) of Act V of 2013 on the Civil Code (Civil Code), the debtor is liable for defective performance under a contract in which the parties are mutually liable for services. Ptk. Pursuant to § 6:163 (1) of the Civil Code, the right of the beneficiary to claim for a subsidiary warranty expires one year after the date of performance.
As a business, if you purchase a defective product, you can assert your right to a warranty of convenience under the Civil Code within the limitation period of 1 year from the date of purchase. As a business, you can enforce this right if you can prove that the defect was present in the product at the time of purchase and that it was not caused by improper use. To prove this, an independent expert opinion must be obtained.
On the basis of a warranty claim, at the option of the person entitled;
- require repair or replacement, unless the chosen remedy is impossible or would result in disproportionate additional costs for the debtor compared with the remedy of another remedy, taking into account the value of the service in its original state, the seriousness of the lack of conformity and the damage to the interests of the beneficiary caused by the remedy; or
- may claim a proportionate reduction of the consideration, repair the defect himself or have it repaired or replaced at the expense of the person liable, or withdraw from the contract if the person liable has not undertaken to repair or replace the defective goods, cannot fulfil his obligation under the conditions laid down by law or if the rightholder has lost his interest in repair or replacement.

 

8. Handling complaints

8.1.
The Customer may make any complaints that may arise during the purchase using one of the contact details provided in section 1.9. The Service Provider's complaint handling is always free of charge.

8.2.
Oral complaints:
The Service Provider will investigate the Customer's verbal complaint without delay and, if possible, remedy it immediately. If the Customer does not agree with the complaint handling or if it is not possible to remedy the complaint immediately, the Service Provider shall record the Customer's complaint in a protocol and shall agree and approve its content with the Customer. The Service Provider shall provide a copy of the record to the Customer. Upon receipt of the complaint, the Service Provider shall examine the complaint and shall send a reasoned reply to the Customer within 30 days of its submission.
Complaints communicated by telephone will be recorded during the call and the resulting record will be sent without delay to the electronic contact address of the Customer who made the call.
The record of the complaint will contain the following information:
1. a) the name of the Customer;
2. b) the Customer's address, registered office and, where applicable, postal address;
3. c) the place, time and manner in which the complaint was lodged;
4. d) a detailed description of the Customer's complaint
5. e) the article number or other identifier of the product purchased by the Customer
6. g) the signatures of the person who took the record and the Customer (the latter formality is required for oral complaints made in person);

8.3.
Written complaint:
In the case of a written complaint, the Service Provider will investigate the complaint upon receipt and will send a written response to the Customer within 30 days of the date of the communication of the complaint. Upon request, the Service Provider shall notify the Customer of the outcome of the investigation by electronic means.
The Service Provider shall investigate, reject or remedy the complaint in accordance with the applicable legal provisions.
In its reply, the Service Provider shall state the outcome of the full investigation of the complaint, the measures taken to remedy the complaint and, in the event of rejection, the reasons for the rejection. The service provider shall provide information in a clear and comprehensible manner, using simple language and avoiding the unjustified use of legal terminology. The Service Provider shall endeavour to provide a substantive reply to all the Customer's objections in its reply.

8.4.
Complaints Register:
The following data may be requested by the Service Provider from the Customer in the course of the complaint handling:
1. a) the name of the Customer
2. b) the Customer's address, registered office and postal address
3. c) Customer's telephone number
4. d) the method of notification
5. e) the article number or other identification number of the product or service complained about
6. f) description of the complaint, the reason for the complaint
7. g) the customer's claim in relation to the complaint
8. h) a copy of the documents in the Customer's possession necessary to substantiate the complaint
9. i) other information necessary to investigate and respond to the complaint
The Service Provider shall process the data submitted by the Customer in the course of complaint handling in accordance with the provisions of Act CXII of 2011 on the Right to Information and Self-Determination and Freedom of Information.
The Service Provider shall archive written complaints, including the minutes of the complaint made during the personal appearance, and the responses to them for a period of five years. After the expiry of the retention period, the Service Provider shall scrap the data carriers (documents).
The personal data recorded in the complaints register shall be used by the Service Provider exclusively for the purposes of registering complaints and resolving complaints.

8.5.
Remedies:
If the Customer's complaint is rejected in whole or in part, or if the time limit set above for the investigation of the complaint has expired without result, the Customer may appeal to the following authorities and bodies:
Consumer Protection Inspectorate of Pest County Government Office: In case of violation of the consumer protection provisions regulated by Act CVIII of 2001 on certain issues of electronic commerce services and information society services, consumer protection proceedings may be initiated (jurisdiction: the authority in whose jurisdiction the activity in question is or is intended to be exercised or the unlawful conduct has been committed.)
Address: 1088 Budapest, József krt. 6.
Phone number: (1) 459-4911

Pest County Conciliation Board:The Customer may turn to a conciliation board in case of disputes related to the quality and safety of the product, the application of product liability rules, as well as the conclusion and performance of the contract. The Service Provider is obliged to cooperate in the conciliation procedure.
Address.
Phone/Fax: (+36-1) 269-0703
(+36-1) 784-3076
(+36-1) 784-3149
E-mail address: p HYPERLINK "mailto:pmbekelteto@pmkik.hu" HYPERLINK "mailto:pmbekelteto@pmkik.hu "mbekelteto@pmkik.hu
Mailing address: Pest County Conciliation Board
1364 Budapest, Pf.: 81

If it is not possible to settle the dispute by any of the above means or by other negotiated means, the Parties stipulate that the Budapest II and III District Court shall have exclusive jurisdiction in matters falling within the jurisdiction of the District Court.
The Customer is also entitled to submit a complaint regarding the order on the so-called online dispute resolution platform. The contact details of the European Online Dispute Resolution (ODR) Platform are: http://ec.europa.eu/odr

9. Others

9.1.
The Service Provider shall not be liable for any damage caused as a result of accessing the Websites. The Customer is responsible for protecting his/her computer and the data on it.

9.2.
The Service Provider shall store the data provided by the Customer for no specific purpose, solely for the purpose of fulfilling the order and for the purpose of proving the terms of any contract that may be concluded.
The Service Provider, as the data controller, shall transfer the data to the following companies for the purpose of data processing:
- Vato-Trade Bt. (2013, Pomáz, ICO út 4.sz., 29132414-2-13).
- the company performing other tasks related to the processing of the data: Vato-Trade Bt. (2013, Pomáz, ICO út 4.sz., 29132414-2-13)
- In addition, the courier companies GLS and DHL, which cooperate with the service provider in the delivery of the ordered goods.
The Service Provider shall not disclose the Customer's data to third parties, unless the third party acts as a subcontractor/associate of the Service Provider (companies listed in clause 9.3 as well as logistics partners) in the performance of the contract. When processing the Customer's data, the Service Provider shall act in accordance with the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information.

9.3.
By registering, the Customer accepts and acknowledges the provisions of the Privacy Policy (https://fashionstockb2b.com/policies/privacy-policy) as binding.

9.4.
The Service Provider is entitled to unilaterally modify the terms and conditions of these GTC at any time. Any modification shall enter into force on the 8th day following the date of publication on the Websites and shall apply to the legal relationships established on the basis of customer orders placed after its entry into force. The Service Provider shall notify its registered customers of any amendment to the GTC by sending an email to the registered email address 8 days before the amendment comes into force, specifying the provisions affected by the amendment. If the Service Provider has informed the Customer of the amendment to the GTCs in accordance with this clause and the Customer has not cancelled its registration before the amendment takes effect, the Service Provider shall be deemed to have accepted the amendment to the GTCs.

9.5.
This contract is subject to the provisions of the Civil Code. The contract is concluded in Hungarian.

9.6.
The Customer may submit any comments or complaints regarding data management to the National Authority for Data Protection and Freedom of Information (1125 Budapest, Szilágyi Erzsébet fasor 22/c).

Last modification date: 20 November 2023.